Policy Terms and Conditions
To Qualify for Wholesale prices
1. Tax Identification number is required
2. Minimum order of $200.00 ($100.00 for Students)
3. Address Verification
4. Cashier checks or Charge Cards only
Shipping cost:
TCMTrade will ship anywhere in the world.
At the time of the order we will give only estimated amounts for shipping. An email will be sent
to you with the exact total of your order which includes shipping. A confirmation number will be sent
which will enable you to track your package. Due to high breakage, we are not able to ship glass
out of the
INTERNATIONAL SHIPPING :
Minimum Purchase
Bulk herbs do have a minimum purchase of 1 pound of a single herb. Customers are responsible for any
customs charges or taxes imposed by the destination country. We are not responsible for any delays it may cause.
Customers also take responsibility that the products they are ordering can be legally imported into their
respective country. If a shipment is returned to the
the customer will be credited for their order less all shipping and handling, plus a 15% restocking fee.
These charges include shipping to and from Max Nature Products, where applicable. We reserve the right
to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged
to the customers' credit card. We may request for additional shipping charge to customers, depending on the size of
the order and the countries the order is shipped to.
Method of Payment and Check Policy
PAYPAL accounts, all major credit cards are acceptable. For International, Letter of Credits,
C.O.D
At the present time we are not able to ship C.O.DNo checks are acceptable. eCheck will be accepted
when this feature is available on TCMTrade website.
Easy return policy guaranteed:
If you are unhappy with a products simply let us know and we will correct the problem. Call for an authorization number
within 15 days from the date of purchase and we will refund your purchase. Authorization must be obtained to insure credit
will be given. The Authorization number is placed on the outside of the box. (shipping charges will not be refunded)
There is a 15% restocking fee for any returned items.
Price subject to change without notice.
Back Orders:
Sorry we do not back orders, if TCMTrade is out of stock on an item, please reorder that item at a later date.
Sample Requests:
Sorry…there are no free samples available.
In order to maintain low minimums and reduced prices for all our customers we do not honor free sample requests.
If you are from a company and would like a sample for review and analysis we charge $5.00 per sample request.
This charge will be refunded on your first order.
Discounts:
TCMTrade does have volume discounts on 100 pounds or more of a single item, or Minimum of $200.00 of supplements
items.
Objections and Corrections to Invoices and Statements
You must raise any objections you may have to any Invoice or credit statements or other reports within 14 days
from the date of the relevant Invoice, statement or report; otherwise they will be deemed accepted by you. Any requests
for a Proof of delivery must be made within 14 days from date of the Invoice or credit statement. In the absence of such
request or objection all Goods will be deemed to have received by you. We reserve the right to make corrections to Invoices,
credit statements and other reports and will notify you in the event of the such correction. Any objections to such corrected Invoice,
credit statement or report much be made in writing within the 14 days from the date of such notification.
Limited Warranty and Limited Liability. Customer agrees to inspect all products and packing immediately upon receipt.
TCMTrade agrees that it will replace all defective products when the defects are reported to us within ten business days
of receipt of the products by customer. The foregoing warranty is in lieu of all other warranties, express, or implied, including,
but not limited to , implied warranties and fitness for a particular purpose. TCMTrade liability under the foregoing
warranty shall not exceed total purchase price of the goods, or at the election of TCMTrade, the replacement of goods.
In no event shall TCMTrade be responsible for the incidental, consequential or special damages.
DISCLAIMER:
TCMTrade herbal products are food supplements. All statements made describing TCMTrade products have
not been evaluated by the Food and Drug Administration. TCMTrade products are not meant to diagnose, treat,
cure, or prevent disease. Under no circumstances shall Customer represent to the public that TCMTrade products
are meant to diagnosed, treat, cure or preen any diseased. Customers has not relied upon TCMTrade skill,
judgment or representations in selecting or acquiring TCMTrade products, and Customer has relied upon Customers skill,
judgment and expertise.